Kangaroo Valley Golf & Country Retreat is looking for a full time receptionist to join our team. We are looking for someone with excellent people skills and attention to detail, who truly loves providing great service to our clientele. Prior customer service and hospitality experience is well regarded, however training to develop your skills is available for the right candidate. Understanding the game of Golf is desirable, but not essential.

KVGCR is a beautiful place to work and the team are a close-knit family.  We aim to deliver outstanding service and exceed our customers’ expectations.  With the property undergoing significant renovations and expansion in terms of new entertaining facilities and new Villa accommodation areas we are looking to further grow our team over the next year or so.

Whilst covering the front desk and assisting guests with accommodation check-ins and check-outs, you will also be assisting golfers make bookings, pay green fees, cart rental and sales of various snacks drinks and merchandise. 

Other tasks include handling phone enquiries and taking bookings for accommodation, functions, restaurant, and golf.  Since we hire out golf carts, there is some requirement to be able to drive them out of the storage shed to the car park, plus check and return them at the end of the day. 

There are a variety of general administrative tasks, i.e. ordering or raising purchase orders for merchandise or snacks/drinks, follow up on enquiries, end of day cash register procedures, lock-up etc.  All training in our systems will be given.  

To be successful in this role you will need:

• Superior Customer Service orientation
• Strong skills with computers and administration 
• Great phone manner
• Social skills and a friendly helpful demeanour with staff and clientele
• Great organisation skills
• Attention to detail 
• The ability to ‘think on your feet’ and pitch in where needed

So if you are a team-player with a positive attitude this will be the place where you can hone your skills and develop your career, i.e. grow in your role whilst the venue expands and grows!

Please email your CV and cover letter to: management@kangaroovalleygolf.com.au